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Our company protects consumer rights and prioritises customer satisfaction after sales. Any dissatisfaction, production and service-related problems you may experience with the products you have purchased are meticulously evaluated and resolved as soon as possible.You can find below the conditions necessary for us to serve you better and faster in product return; If any of these are missing, product return is not accepted.
WHAT WE ASK FOR A REFUND
1. PRODUCT TO BE RETURNED
2. SHIPMENT PROCUREMENT OF THE PRODUCT TO BE RETURNED (with all copies)
1. PRODUCT TO BE RETURNED
2. DELIVERY NOTE OF THE PRODUCT TO BE RETURNED
a- Returns of used or damaged products are not accepted.
b- The product to be returned must be delivered within 15 days as received, complete and undamaged with standard accessories.
a- For the return process, the dispatch note of the product must be sent.
ABOUT OTHER TERMS and RETURN SHIPPING FEES
SENDING THE PRODUCT TO BE RETURNED
a- If the products received by our Quality Assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time of reflection of the refund to your account is at the discretion of your bank. Refunds made to the credit card are reflected in the account within 7 days.
The product to be returned can only be received by the cargo companies we have contracted. Apart from this, the return of the products received by any other cargo company and the transport cost will not be accepted.
General return conditions are as follows;
- Returns must be made with the original box or packaging.
- Returns of products whose original box / packaging has deteriorated (for example: products with a cargo label pasted on the original box and taped with cargo duct tape are not accepted), which have lost their resalability and cannot be purchased by another customer are not accepted.
- Together with the product you want to return, you must send the original delivery note (all copies in your possession) and a petition containing the reason for return.
ORDER CANCELLATION
Dear customers, you can cancel your orders that you have placed incorrectly or have given up. Sometimes mails are checked late due to the intensity. There is a possibility that the product has been shipped. In cancellation transactions, if the product has not been shipped, the entire fee is refunded by the method you perform the transaction. If the product has been shipped, the shipping fee or fees are deducted and refunded.
Product Return Address: